In Guinea-Bissau, Paloprime SAARL is the trading name of, Paloprime One-Stop Centre.
Our Complaints Procedure
It is important to us that we provide services of the highest quality to all of our clients. We aim to ensure that any complaints that clients may have are identified and dealt with in accordance with this procedure.
Making a complaint
You can register your complaint with the person dealing with your matter or the Case Manager who is responsible for ensuring that complaints are handled effectively and in accordance with this procedure.
Investigating your Complaint
We will acknowledge your complaint within seven days.
We will conduct a full investigation and an independent review of your matter.
We aim to respond in full within 28 days. However, if your complaint is of a more complex nature, we will require more time but we will let you know when you will receive a full response.
Will reply to you, usually in writing to tell you our views on your complaint and how we propose to resolve it, hopefully to your satisfaction.
If you are dissatisfied with the outcome, or the way your complaint has been handled, you may write to the Case Manager who will make such further investigations as are necessary.
The Practice Manager will inform you of the conclusions and any alternative proposals to resolve your complaint, usually within 28 days of this being referred to him.
If still unresolved at this stage, you may take your complaint to the Legal Ombudsman.
Paloprime One-Stop Centre
288 Bishopsgate, Spitalfields, London EC2M 4QP
Monday to Friday: 9:00 am – 5:30 pm
Paloprime One-Stop Centre
Rua Actor Taborda, 31, R/C-Esq., 1000-007,Lisboa, Portugal
Monday to Friday: 9:00 am – 5:30 pm
GDP (General Data Protection) Compliance
Paloprime One-Stop Centre
1. Data protection principles
Paloprime One-Stop Centre is committed to processing data in accordance with its responsibilities under the GDPR.
Article 5 of the GDPR requires that personal data shall be:
a. Processed lawfully, fairly and in a transparent manner in relation to individuals;
b. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
c. Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
d. Accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
e. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to the implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
f. Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”
2. General provisions
a. This policy applies to all personal data processed by Paloprime One-Stop Centre
b. The Responsible Person shall take responsibility for Paloprime One-Stop Centre ongoing compliance with this policy.
c. This policy shall be reviewed at least annually.
d. Paloprime One-Stop Centre shall register with the Information Commissioner’s Office as an organisation that processes personal data.
3. Lawful, fair and transparent processing
a. To ensure its processing of data is lawful, fair and transparent, Paloprime One-Stop Centre shall maintain a Register of Systems.
b. The Register of Systems shall be reviewed at least annually.
c. Individuals have the right to access their personal data and any such requests made to Paloprime One-Stop Centre shall be dealt with in a timely manner.
4. Lawful purposes
a. All data processed by Paloprime One-Stop Centre must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests
b. Paloprime One-Stop Centre shall note the appropriate lawful basis in the Register of Systems.
c. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data.
d. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in Paloprime One-Stop Centre systems.
5. Data minimisation
a. Paloprime One-Stop Centre shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
a. Paloprime One-Stop Centre shall take reasonable steps to ensure personal data is accurate.
b. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.
7. Archiving / removal
a. To ensure that personal data is kept for no longer than necessary, Paloprime One-Stop Centre shall put in place an archiving policy for each area in which personal data is processed and review this process annually.
b. The archiving policy shall consider what data should/must be retained, for how long, and why.
a. Paloprime One-Stop Centre shall ensure that personal data is stored securely using modern software that is kept-up-to-date.
b. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
c. When personal data is deleted this should be done safely such that the data is irrecoverable.
d. Appropriate back-up and disaster recovery solutions shall be in place.
In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, Paloprime One-Stop Centre shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO
END OF POLICY
Any information about our products and services provided on the Website is for general information only, does not take account of any individual circumstances and may not reflect recent changes in the law.
The information on the Website refers only to the law of England, Wales Portugal and is intended only for residents of England, Wales and Portugal. Users should be aware that laws and regulations may be different outside England, Wales and Portugal.
Detailed specialist advice should always be obtained from a suitably qualified lawyer before taking, or not taking, any action.
Disclaimers & Exclusion Of Liability
Although care is taken to ensure that the information on the Website is accurate and up to date, we cannot accept any responsibility for mistakes or omissions. In particular, any articles in our archives may be out of date. We enter into no express or implied conditions, warranties, terms or representations regarding the quality, accuracy or completeness of the information.
We exclude to the extent lawfully permitted all liability for loss or damage, whether direct, indirect or consequential (including, without limitation, loss suffered as a result of breach of these terms which is not a foreseeable consequence of the breach, lost profits, lost opportunity, lost business, loss of goodwill, loss of contracts, increased overheads or administrative expenses or management time) arising out of your use of or inability to use this Website, or from any information or omission contained in this Website.
We do not exclude our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited by law.
While we try to ensure that the Website is available 24 hours a day, we cannot guarantee this and will not be liable if for any reason the Website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, for reasons beyond our control or any other reason we consider to be appropriate in the circumstances. We shall have no liability in respect of any such suspension. Nothing in these pages constitutes either an offer, or legal or other professional advice and by using this Website you confirm that you have not relied on any such content.
The Website contains links to other websites not operated or controlled by us. If you use these links, you will leave the Website. These links are provided for convenience only and do not constitute any endorsement by Paloprime One-Stop Centre of the organisation promoted on the linked websites, their products or services.
We do not have any control over such linked websites or the content of them and cannot accept any responsibility for them.
Please note that although reasonable care is taken to ensure that the Website and the materials available from it are virus-free, we cannot accept responsibility for any viruses which may affect any material you download.
You may not misuse the Website (including, without limitation, by hacking, attempting to gain unauthorised access to the Website or any server on which the Website is stored, or by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful). You may not attack the Website via a denial of service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website.
The intellectual property rights (including, without limitation, copyright and trademarks) in all material on the Website (including, without limitation, text, images and plans) are owned by Paloprime One-Stop Centre unless otherwise stated and your use of them is limited as set out below.
Except where otherwise stated, you are permitted to display the pages of the Website on your computer screen and print a reasonable number of unmodified copies of any of the pages of the Website for your own, non-commercial use. You may not change or delete any author attribution, trademark, legend or copyright notice, and by printing or displaying the Website you do not acquire any rights in it.
Except as expressly permitted under copyright law, any other copying, modification, reproduction, permanent storage, repackaging, distribution, transmission or commercial exploitation of any of the material on the Website by any means without our prior written consent is prohibited. This applies to both the visual content of the Website and the source code.
You may create links to the Website but must not frame the Website on any other site nor may you create a link to any part of the Website other than the home page without our prior written consent.